How to Buy

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For order progress, we don’t use chat for updates or to coordinate tracking details like traditional setups.
Just like major online platforms, BTZ provides all updates directly through your Order Status.

Please check My Account > Dashboard > Orders for the latest progress, updates and tracking number when turnovered to LBC or partner couriers.

Step-by-Step Guide on How to Buy at BTZ 2025

1. Browse and Search for the items you wish to purchase.
2. Add to Cart, proceed to Checkout, and Place Your Order.
3. Enter your account information for registration and shipping details.
   • You can register or log in quickly using your Google or Apple ID for faster checkout.
4. Monitor your order status via My Account → Dashboard → Orders.

Order Status Guide

• On Hold – Waiting for payment or confirmation. Item or order will only be allocated upon payment is received.
  • Friendly reminder when sending payments proofs for direct deposit or partial please minimize sending it multiple times, specially if more than 3x may flag your email as spam.
• Processing – Order confirmed, item being allocated and prepared for shipment.
• Completed – Order delivered and received by the customer.
• Cancelled – Payment declined, timed out, or item sold out at checkout. Please reorder if still available.

Enjoy shopping at Bermor Techzone, where we continuously enhance your online shopping experience for speed, reliability, and transparency.

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🚀 OCTOBER 2025 DELIVERY UPDATES

We’ve made major improvements to provide a smoother and faster experience:
✅ 24-Hour Delivery for In-Stock Items – Faster fulfillment and more accurate delivery estimates.
🏢 Central Online Warehouse – Dedicated to online orders for faster dispatch and real-time inventory accuracy. This is a dedicated warehouse for our online consumers goods.
🕒 1–3 Hour Order Visibility – Orders now appear in your dashboard shortly after checkout.
🔧 2-Year Technical Support Guarantee – Extended after-care for all BTZ customers handled by our in-house engineers and technicians.

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FREQUENTLY ASKED QUESTIONS

Is the website updated?

Yes. All pricing and availability are regularly updated. Orders are confirmed after checkout to ensure accuracy.

What are Inquire First or Branch Stocks?

Stocks sourced from physical branches and warehouses for walkin clients and can be reallocated for online orders. If central warehouse stocks arrive earlier, we automatically switch to ship faster.

What are In Stock at Online Warehouse?

Items available in our local online warehouse dedicated for customers from our website. This is to ensure faster dispatch and inventory accuracy. If sold out, we switch the listing to Inquire First if our branches still have stocks or Out of Stock.

BTZ Product Availability Guide – Bermor Techzone

What are Critical Stocks?

Items with only 1–2 units remaining or temporarily unavailable and we may subscribe on product page for waitlist and be notified once restocked.

How is Cash on Delivery handled?

COD is available nationwide up to ₱20,000, excluding large items like monitors, cases, laptops, and furniture.
For higher-value items, we offer partial or full payment COD up to ₱100,000.

How long is the delivery timeframe?

Delivery varies depending on item type and location. Estimated time is visible before checkout from 3 to 7 business days standard delivery. We may also consider our 24hrs badges for rush orders and Instock items for more accurate delivery timeframe. While there are type of orders that may also extend due to some extra processes like the following:

• PC Builds: +1–3 business days for assembly, testing, and packaging.
• Laptops with pre-installed software: +1–2 business days.
• Visayas & Mindanao Orders: +1–3 or more business days depending on courier routes.

What does the Logistics Tracking Status Means?

Check the link below for the full explanation on what does each logistic status means.

BTZ Logistics Tracking Explained: What Each Status Means on your Dashboard

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⚡ 24 HOURS EXPRESS DELIVERY (Luzon Selected Areas)

Part of our October 2025 upgrades, enjoy faster delivery for selected in-stock items with 24hrs Badges!

✔ Complete checkout before 2:00 PM (weekdays) for 24-hour dispatch or delivery.
✔ Applies only to eligible items in selected cities of Luzon and NCR.
✔ Fully paid orders are prioritized. COD accepted but delivery time may vary.
✔ For provincial towns, choose Bus Waybill Delivery (Partas, Florida, Victory Liner, etc.) for faster release.

For area verification, please message us via chat for faster assistance.

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What is Economy Delivery?

We ship through the most affordable and reliable courier available in your area.

No Shipping Cost Showing at Checkout?

Please log in or fill out your full address for automatic shipping calculation.

How are Refunds Processed?

Refunds are processed within 5–7 business days. For more details check here.
https://bermorzone.com.ph/warranty-policy/

How Does the Tracking System Work?

See our updated Tracking Guide.

What is Bus Waybill Delivery?

We partner with Partas, Florida, Victory Liner, Genesis, Baliwag, Five Star, and Dominion.
This option is terminal pickup only, not door-to-door.

Are your products genuine?

Yes. All items sold and fulfilled by BTZ are 100% authentic and brand new, sourced only from authorized distributors in the Philippines. We may check brand respective websites Where to Buy section for verification like the following: Gigabyte, Asrock etc…

Why didn’t I receive any order update?

BTZ’s automated e-commerce system now sends real-time updates directly to your Dashboard. Manual follow-ups are no longer required. We don’t do chat update. We may be notified via email if a status update is posted on your My Account Dashboard. But if we we want to reachout with our customer service we may still reachout.

How can I contact customer service?

You can message us directly via our website chat [visit one of our product and on the lower leftside a chatbox will pop up], Facebook, or Instagram.

• Sales & Warranty: sales@bermorzone.com.ph
• Corporate & Resellers: business@bermorzone.com.ph

Do you handle bulk or corporate orders?

Yes. BTZ has been supplying businesses, procurement and resellers nationwide for over a decade. You may reach us through business@bermorzone.com.ph

Are all products brand new?

Yes. We sell only brand-new products from official Philippine distributors.

Do you offer price matching?

Yes. BTZ has a Price Beating Guarantee, if you find a lower price on an identical in-stock local item from a verified store, we’ll try to beat or match it.

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STOCK STATUS GUIDE (OCTOBER 2025 UPDATE)

🟢 In Stock (Central Warehouse) – Available for immediate checkout and fast dispatch
💙 24H Express Delivery (Luzon/NCR) – Delivered within 24 hours for eligible in-stock items or dispatch if outside the region.
💛 Inquire First (Branch/Low Stock) – May take 10-14 business days; subject to confirmation if earlier timeframe is possible.
🔴 Out of Stock – Temporarily unavailable or discontinued.

✅ 24-Hour Delivery or Shipping Available!
This item qualifies for 24-hour delivery in key cities of Luzon and NCR, and shipped out within 24 hours for some provinces in Luzon, Visayas, and Mindanao.

✔ Make sure all items in your cart are eligible for 24-hour delivery.
✔ A pre-filled note will be added at checkout, but you can add more instructions if needed.
❗ If your cart includes non-eligible items, your order will follow standard delivery.
🔄 For items with variations (e.g., color, wattage, model), our team may contact you for confirmation.

🚍 For Provincial Cities and Towns in Luzon:
Please choose Bus Waybill for 24-hour delivery. You will only be eligible if there is a Florida, Partas, or Victory Liner terminal near your area. Note: Bus waybill is terminal pickup only and not door-to-door.
📦 If Bus Waybill is not available in your area, your order will still be shipped out within 24 hours, but actual delivery time will depend on the courier.

💳 Important: 24-hour delivery is only available for fully paid orders. If Cash on Delivery is chosen, your order will still be shipped out within 24 hours, but delivery time may vary depending on the courier and location.

🕒 Cut-off Time: To qualify for 24-hour delivery, please complete your checkout before 2:00 PM on weekdays. Orders placed after 2:00 PM may not be delivered within 24 hours but will still be shipped out within 24 hours.

💬 Area Clarification: If you want to check if your location is eligible for 24-hour delivery, please reach us through the chatbox only for faster assistance.

PAYMENTS AND LOGISTICS PARTNERS