How to Buy

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1. Browse and Search for items to buy.
2. Add to Cart, Check Out and Place Your Order.
3. Enter account information for registration and shipping details. You may login or register via social media accounts like Google or Apple ID for faster account creation.
4. Monitor your My Account Dashboard for order status.
   1.  On Hold Status – subject for confirmation or waiting payment. 
   2. Processing Status – order is confirmed and for item allocation, consolidation to ship out process.
   3. Completed Status – order is received by the end user. 
   4. Cancelled Status – payment is declined or awaiting payment timeout or item was sold out upon checkout. Please order again. Thank you 

Enjoy shopping at Bermor Techzone. We are committed to serve and meet demands for a better electronic shopping experience. Thank you

FREQUENTLY ASKED QUESTIONS

Is the website updated?

Yes updated pricing and availability. Orders are subject for confirmation or clearance after checkout if in case there is a website availability bug.

What are Overseas Stocks?

Stocks from abroad. Local brand warranty thru our fulfillment may still apply. If local stocks arrived earlier than order from abroad,  we switch the availability status to domestic and ship the order from domestic stocks. 

What are Domestic Stocks?

Stocks currently available within local showroom, warehouse and distributors. If sold out local, we switch availability to overseas or out of stock.

What are Critical Stocks?

Stocks sold out or below 1-2 items available. We allocate this for buffer stocks [we use this stocks for warranty replacement] or the stock is not yet available for shipping due to courier availability ie Tubes beyond 1 meter is not available to ship via courier available and Furnitures can be shipped via trucking only.

How is Cash on Delivery?

Our cash on delivery is nationwide for up to Php 25,000.00 amount except large packaging items like monitor, chassis, laptops and furnitures. If not available you may consider our partial payment and full payment via cash on delivery up to Php 100,000.00. Thank you 

How long is the delivery timeframe?

Delivery timeframe may vary on stock status. You may check the estimated delivery timeframe before add to cart button.

• Multiple item orders for PC Build may take longer than usual or 1-3 business days longer than estimated delivery timeframe. This is due to assembly, testing and more complex packaging process. 
• Laptop units with requested applications may take longer than usual by 1-2 business days longer than estimated timeframe.
• Orders in some parts of Visayas and Mindanao may take longer than usual or around 1-3 business days longer than estimated delivery timeframe. 

What is Economy Delivery?

We ship order base on the cheapest reliable option to your area.

No Shipping Cost at Checkout?

Please add your details or register for shipping calculation to reflect.

How is the Refund process?

Refunds will be processed within 5-7 business days.

How does the tracking system works? 

Click Here for the Full Guide

How is the Bus Waybill?

We ship via Partas, Florida, Victory Liner, Genesis, Baliwag Transit, Five Star and Dominion.

How is the 24-48 Hours Express Delivery for Luzon Selected Areas Only? Under Testing Phase for Selected Areas in Luzon Only. We may coordinate with our customer service if we avail this feature.

Our 24-48 hours express delivery labeled products is processed via multiple logistics like LBC courier to Grab Delivery or Lalamove, we may realign our options to deliver the item within 24-48 hours. Still under beta phase, but we’re working closely with our logistic partners to meet the delivery timeframe. We go extra mile on monitoring this process and as of now Cash on Delivery is not available for this option due to some logistics restrictions. Add #BTZ48hrs on order notes to assure this will be sorted immediately. Thank you

24-48 Hours Guidelines:

Place order before 2PM for next day delivered up to 48 hours on selected areas.

Order placed from 4PM onwards will be processed next day delivered up to 48 hours on selected areas.

Questions About Counterfeit, Fake Products, Imitation, OEM, Copy?

We are anti piracy and strictly don’t sell fake products. Any items fulfilled by our official store and fulfilled via Bermor Techzone are 100% authentic and can be registered through their respective brand website for extended warranty, ongoing promo or counter checking purposes. Feel free to check brand websites where to buy section for verification.

I place my order and I didn’t receive any update?

BTZ is now an e-commerce platform, offering a modern and seamless shopping experience. Unlike the traditional approach where orders could only be placed during store hours or through customer service, BTZ allows you to shop anytime, anywhere. The platform also provides automated, system triggered updates on your order progress, eliminating the need for manual follow-ups.

Where to see order updates?

Kindly check My Account>Dashboard>Order and tick your order number for order updates.

Do we have customer service?

BTZ offer online sales and customer support through our website and social media pages, including Facebook and Instagram. You can also contact us at [email protected] for inquiries related to sales or warranty concerns. For business or corporate transactions, please reach out to us at [email protected].

Do we supply businesses, corporations, resellers, or handle volume orders?

We have been a trusted supplier and partner for businesses and corporations across the country for over a decade, catering to their ICT needs. Additionally, we collaborate with an extensive network of resellers nationwide. For more information, feel free to reach us at [email protected].

Are our products brand new?

We are a brand new products merchant only. Also an authorized dealer of all IT brands. Kindly check their respective website to verify. Thank you

We do Pricebeating. We guarantee reasonable or lowest price but if you find a lower price on an identical in stock local item from verified store we will try to beat or match the price. Thank you and Enjoy Shopping.

FREE Shipping Promos are eligible for products with FREE Shipping badge.

PAYMENTS AND LOGISTICS PARTNERS