We are official retailers of respective brands posted in the website sold by Bermor Techzone Official Store. And warranty terms and conditions by the brand can be carried by the products you purchased from our store.
Most of the products are covered by 6 months up to 1 year or more service center warranty and 7 days standard outright replacement or service store warranty after order received. Replacement, service or support depends on the brand warranty service terms and conditions. Extended warranties beyond 1 year may be offered by certain manufacturers service centers.
A warranty sticker with the date the item and system unit was sold (month, day, and year) or a unique serial number and a warranty receipt detailing the product’s warranty start and end dates are attached to each item sold by Bermor Techzone.
We make sure that you are secured by official brand warranty and below are some offers beyond store warranty. Please be informed that warranty policy may vary on respective brand’s policy and product model purchased. Please visit brands official website for more details about their coverage and terms. Thank you.
Outright Store Warranty Replacement
Outright replacement applies within 7 days after the order is received, if the item is defective out of the box and if the item does not match in color, model, and specifications.
For defective units, a technical inspection will be processed up to 7-14 days.
For wrong items, a replacement will be upon the return of the unit. Always return wrong items in their complete box/packaging and accessories with Warranty Slip Card and SI Receipt.
Outright replacement warranty coverage will be adjusted after the last replacement is received by the end user. Item must be on its original packaging (No Packaging; No Return) and Proof of Purchase.
This outright warranty doesn’t limit our warranty and we will still support the warranty beyond 7 days based on the standard operating procedure timeframe of respective brands.
Extended Service Center Support Warranty
For brand warranty, kindly register the item to the brand itself for an extended warranty. An item that are no longer covered with a standard warranty, but still can be sent in for warranty claims to manufacturers as long as the regular Warranty Period is still in effect. We offer One-year online support or assistance to claim a warranty from the manufacturer. Our service center assists as a gateway to the manufacturer. Please coordinate directly with the manufacturer support website for a faster timeframe. Always return defective items in its complete box/packaging and accessories.
Digital Product Store Warranty
Immediate replacement of digital items within 3 to 48 hours of investigation.
Warranty Does NOT Cover the Following:
1. All Physical Damage caused by abuse, misuse i.e. damage or loss of functionality due to product incompatibility, neglect including accumulated dirt/moisture or insect/rodent urine, accident i.e. water damage, improper installation, storage or handling including damages during transport, overloading or use (electrical overstress (EOS) or “over-clocking”) contrary to manufacturer instructions is not covered by warranty.
2. Any modifications or tampering. (altered serial numbers and warranty stickers)
3. LCD monitors with less than 3 dead pixels (bright/dark) are not eligible for warranty claims. (Customer can request a video or photo of the monitor before shipped out)
*Zero Dead Pixel Warranty for Gigabyte, MSI, Asus, HKC, Viewsonic, BenQ, Samsung and LG– Subject for approval and may vary per model!
First PH Local Dealer to Announce this Warranty Policy
4. Expired warranty item.
5. No Official Receipt and Warranty Slip.
6. NO VIDEO RECORDING DURING UNBOXING UPON RECEIVING FROM COURIER MAY VOID THE WARRANTY CLAIM. Must show on the video sealed before unboxing especially for orders with chassis and monitor or fragile components.
How to Claim
Here is a step-by-step guide on how to claim a warranty:
1. Initiate Contact: Contact our customer support team to initiate the warranty claim process. You can typically reach them through email or an online support portal. Provide them with your order number and any necessary details about the product in question. Additionally, kindly review the warranty policy available on the website (insert link) for a better understanding of the terms and conditions.
2. Documentation: Be prepared to provide documentation of your purchase, such as the order number, receipt, or warranty slip. This helps verify your eligibility for warranty coverage.
3. Describe the Issue: Clearly describe the issue or problem you’re experiencing with the product. Include as much detail as possible to help our support team understand the issue. Send attachment photos and videos showing the issue with the RMA.
4. Troubleshooting: Our support team may guide you through some troubleshooting steps to determine if the problem can be resolved without the need for a warranty claim. Follow their instructions carefully.
5. RMA (Return Merchandise Authorization): If the issue can’t be resolved through troubleshooting and is covered by the warranty, you may be issued an RMA number. This number is crucial for tracking your warranty claim.
6. Packaging: If a return is required, package the item securely, ensuring it’s protected during transit. Furthermore, ensure that all the original components and accessories that came with the item are included when returning it. Follow any specific packaging instructions provided by our support team.
7. Shipping: Send the item back to us using a shipping method specified by our support team. You may need to cover the shipping costs, depending on our warranty policy. Certainly, once you have shipped the item, we kindly request you to promptly provide us with the tracking number or receipt. This information will enable us to efficiently track your item’s journey and keep you updated on its status.
8. Forms and Details: Complete any necessary forms provided by our support team. This may include a warranty claim form/RMA request form or additional information about the issue.
9. Assessment: Once we receive the returned item, our technical team will assess it to confirm if the issue is covered by the warranty, if the item is in good condition, without any physical damage, includes all the inclusions and accessories, and what type of service is needed (repair, replacement, or refund).
10. Processing: We will process your warranty claim as quickly as possible, following our warranty policy guidelines.
11. Communication: Expect regular communication from us regarding the status of your warranty claim. We will keep you updated on the progress.
12. Resolution: Depending on the outcome of the assessment, we will take the necessary steps to resolve your issue. This could involve repairing the product, replacing it, or issuing a refund, as per our warranty terms. Please understand that the timeframe for item replacement is determined by the specific policies of the brand. The RMA process in our store generally takes 2-3 weeks, contingent upon the resolution needed for the item. If you need a quicker resolution, feel free to inquire about the expedited warranty claim process.
13. Completion: Once your warranty claim is processed and resolved, we will provide you with the necessary information and any tracking details for returns.
Contact us through [email protected] for more details and to claim warranty support please provide the following details – Name/Item/Date of Arrival or Purchase Order. Thank you
- Standard Refund processing of 7-14 banking days for initiated cancellation of order from a customer without further concerns.
- Immediate Refund processing within 24-48 hours applies only upon customer requests after the transaction was compromised, failed delivery, customer personal reasons like unwanted hospitalization and other cases that is subject for further investigation.
- Compensation Refund Cashback applies on orders with compromised delivery timeframe, shipping and product concerns.